According to generally acceptable AML rules and regulations, withdrawals must be performed only through the same bank account or credit/debit card that you used to deposit the funds.
Unless we agree otherwise, withdrawals from the Account may only be made in the same currency in which the respective deposit was made.
In addition, when you deposit or withdraw money for trading purposes using alternative payment methods, you should be aware that additional fees and restrictions may apply through currency conversion charges etc.
Without derogating of the foregoing, Directional Solutions.com may execute withdrawals to a different facility than the one used for the deposit, subject to Anti Money-Laundering regulations.
Furthermore, when it comes to withdrawals, clients may be required to present additional information and documents.
Turn over requirements: 3 times over without bonus and 30 times over with allocated bonus.
Submitting a Withdrawal Request
In order to process your withdrawal request, you must:
Print the [withdrawal.pdf] form. Client will log in to his account through the website, click on withdrawal, fill up the information and fill up the withdrawal form.
Sign the printed form.
Send the form to us via e-mail as a scanned image (JPG, GIF, PNG, non-password protected PDF) to.
All compliance documentation must have been received and approved by Directional Solutions compliance officer in order to proceed with the withdrawal.
Beneficiary Name must match the name on the trading account. Requests to transfer funds to third party will not be processed.
Important: Account holder is required to monitor account regularly, and ensure that available margin exists in the account prior to submitting this request, as such withdrawal may have an impact on existing open positions or trading strategy used.
Typical Withdrawal Processing Time
The time it takes for the money to reach your credit card or bank account that has been used to deposit funds may vary (usually up to five business days). Note that it might take longer for withdrawals to bank account due to the additional security procedures in place.
The request will generally be processed by Directional Solutions within 2 business days of receipt. In order to avoid any delays please review your information carefully before submitting your request. Directional Solutions assumes no responsibility for errors or inaccuracies made by the account holder.
Corresponding withdrawals will take 3 to 5 business days to process. Directional Solutions cannot monitor and is not responsible in any way for the client’s Credit Card Company or bank’s internal procedures. Client must follow up with the credit card or respective bank independently.
Funds are released to your credit account once your credit card merchant has debited the funds from our account. This process may take up to 5 business days or more to reflect on your credit card account balance. If you do not have online access to your credit card, it should appear on the next billing statement(s) depending on your card’s billing cycle.
Please note clearly that we are not committed to any time frame and that any additional charges imposed by third parties shall be deducted from the deposit or the withdrawal, as applicable.